How to Better Know the Features and Benefits of Your MCA CRM Software

Technology solutions for business practices do not usually involve reinventing the wheel, but so to speak add enhanced and efficiency and functionalities to existing business processes to boost accuracy, speed and user experiences.

MCA CRM is a vulnerable tool that allows Merchant Cash Advance businesses to communicate with and serve the requirements of their customers. 

The purpose of easy to use Merchant Cash Advance CRM is to engage customers and create meaningful relationship with the customers, create lasting dialogues that enhances understanding of the customer base and increase their loyalty for your business growth. 

MCA CRM systems can help to measure and track marketing campaigns and perform detailed customer analysis, which expands beyond the core sales and marketing areas to incorporate support and finance data (especially for MCA CRM software) that provides a complete view of individual customers and even of the wider customer base. 

Apart from developing and maintaining customer relationship, most MCA CRM has three robust functionalities which include:

 • Sales Force Automation (SFA)

 • Data warehousing

 • Opportunity management

SFA can automate tracking of customer account histories, implement sales analysis, and coordinate sales, marketing and retail outlets borrowing from alternate financing businesses. 

Data warehousing of MCA CRM software allows users to follow trends, aggregate transaction information and determine value and KPIs by uncovering data from the CRM database. 

Opportunity management aids cash advance businesses manage unpredictable demand and growth through a forecasting model that integrates sales projection with sales histories. 

Therefore, a robust MCA CRM software like ConvergeHub increases customer satisfaction while at the same time reduces the number of actions needed for managing the customers. 

As mentioned even before, integration is the key for proper implementation and adoption of any CRM software. 

This means, your easy to use CRM must be able to work seamlessly with your present and existing business software platforms. 

For example, most MCA CRM software integrates with accounting packages like QuickBooks for leveraging the power and functionalities of QuickBooks CRM software like ConvergeHub that offers QuickBooks CRM integration free. 

An effective CRM solution should inevitably increase sales without increasing overhead. If you find your CRM solution adds complexity without any benefits, you may be using a system that is not right for your business. 

But do not give up. The best CRM solution is there for every business - it may take some customization and tweaking, but the benefits it can provide far outweigh the time it takes to calibrate a CRM system to fit your needs.

Now choosing the right MCA CRM for your alternative financing business depends mostly on the size of your organization. 

For example startups and small businesses usually does best with customized CRM solutions that are scalable and meets the requirements of their organizations without adding extraneous feature that bog the system and also most essentially your workflow as it happens when SMBs opt for CRM solutions like Salesforce and prefer not to use Salesforce alternative CRM software platforms that are specially developed for small businesses. 

Takeaway

Therefore to conclude, the key benefits of implementing the right MCA CRM for your Cash Advance business include customer loyalty that enhances the security of your future revenues. 

That means, implementing the right MCA CRM solution like ConvergeHub for your alternative financing business lets you simultaneously save resources and time while it helps to increase your customer base and ROI. 

How Easy To Use CRM Can Make You an Ace in Influencer Marketing

How many times have you denied accepting ads on websites, while browsing through social media or visiting blogs?

If you are like many others on the internet, you must have done this more times than you can possibly count, which in turn raises an obvious issue for sales teams and brands as to how they can deliver effective and relevant ads to their target audiences if the audiences do not want to see them. 

Now, working with influencer marketing amplifies your social media and digital marketing efforts, since when influencer marketing campaigns are done with easy to use CRM software platforms, it helps in boosting brand awareness and garner consumer trust within relevant communities. 

What Is Influencer Marketing?

Influence marketing is a strategy that utilizes well-acknowledged public figures in your industry (not limited to endorsements by celebrities) to acquire the attention of consumers towards your offerings and thereby influence their buying decisions within your target markets. 

For achieving success with influencer marketing, you can use social media marketing, digital marketing and content marketing using marketing automation or Sales Force Automation (SFA) in your cloud based CRM software. 

Is Influencer Marketing the Future of Marketing? 

Influencers work through several channels using various digital marketing sites, blog posts, and social media websites and use their individual relationships and contacts with their audience to share their personal recommendations in order to change the behavior of the consumers. 

Easy to use CRM software like ConvergeHub can help to streamline your interactions with the influencers, as well as maximize your efforts in marketing as a whole. 

Here are 5 ways your easy to use CRM software can work in tandem with your influencer marketing strategies to elevate the sales process of B2B and B2C organizations alike:

1. Build Better Relationships

Instead of concentrating just on sales, focus on building a favorable relationship with your target audiences. 

This is because creating relationships with your focused audience by cultivating a community for your offerings aids to add value to their life or facilitate their business growth. 

Therefore, build thought leadership-based interactions and community among members of your target audience who can be your potential customers. 

Next, using easy to use CRM tools to listen and try to find the influencers within those communities that are a good match for your brand and creating engagements around the areas you desire to participate in.

2. Send Effective Group Outreach at Scale

At ConvergeHub our goal is to make it easier for you to send personalized messages at scale. 

Therefore, once you have selected a targeted group of individuals, write a message to the prospective influencers of your brand on the list and wait for them to open their emails before you start following up with influencers who are engaged with your brand. 

3. Tune into Social Insights

From an SEO perspective, influencer marketing campaigns help to create more user-generated content for your brand, which provides your business with a huge advantage, as user-generated contents account for more than 25 percent of search results of some of the world’s most successful brands. 

Hence, working with influencers not only help to boost your brand’s visibility on social networking platforms but it also puts your brand in front of the target audience on a more meaningful level and even amplifies your business website’s ranking within the search engines that help in drawing more eyes towards your offerings. 

While building your influence marketing strategies do not let the conversations end after just one interaction. 

Therefore, respond to people’s comments, questions on social platforms, and feedbacks on social websites to let your audience know that you are listening to their needs. 

Tapping into the social insights of your easy to use CRM software solution provides you to better understand who is having a conversation in the areas your company is interested in, and help create a positive impression on the potential customers of your brand. 

4. Schedule Follow Up Reminders

It has been statistically proved that most individuals are capable of maintaining relationships with approximately 150 persons in the lives effortlessly. 

However, once you are using easy to use CRM software, you can maintain as many relationships as possible with key people who are important to your brand. 

Sending “stay-in-touch” reminders at regular intervals helps to make sure that you are connecting with your influencers in time. 

Closing Thought

Hence in a gist, using easy to use CRM helps in building a natural relationship with the right influencers for your business, whereby both parties can reap their benefits for years to come. 

Therefore influence marketing is more of an art than a science, where the potential gains of running a successful influencer marketing campaign are capable of launching your business into the stratosphere, using easy to use CRM technology to keep pace with your influencer marketing strategies for rapid business growth .

Is ConvergeHub a Viable Salesforce Alternative Small Business CRM Software

Salesforce CRM is excellent and robust SaaS CRM software that is a cloud based, however, there are several businesses that are not contended using Salesforce CRM and therefore look for Salesforce Alternative in the CRM space as the truth lies in the fact that:

SALESFORCE IS JUST NOT FOR EVERYONE!

The main reasons why many organizations (especially small businesses and startups) seek Salesforce Alternative CRM software are:

• Easy adoption

• Simple learning curve

• Lower prices

• More options for customization

• Ease of use

Now let us be frank in telling you that if you do not know what is CRM , and you think that all CRM software platforms are identical, you need to seriously consider your decision once more. 

Remember, CRM software solutions are not simple software applications that you can change every year. This is because, given the high cost and efforts that are needed for adopting a CRM, you just cannot change it frequently. 

Well, we understand your problem and understand what you might be wondering.

Where do you begin!

Therefore, to answer this vital question, here are a few most important and critical elements to successful CRM adoption as you look for Salesforce Alternatives in the marketplace.

Your CRM software should grow along with you

As every business is different and unique, and moreover the size of organization varies greatly from one another, hence the traditional and useless one-size-fits-all strategy is not the proper approach while implementing a CRM system. 

Therefore, before selecting your Salesforce Alternative CRM platform, you must most necessarily decide on how many people will use the software solution in your office. Since it is a vital needed that you must choose a CRM system that answers to the requirements of your business and can be customized for that purpose easily. 

Always remember while purchasing your CRM software, the Salesforce Alternative CRM that you wish to purchase do have the capacity to expand and is scalable enough like ConvergeHub (the best Salesforce Alternative CRM) to accommodate your future needs. 

It must be simple 

You need to stop and re-strategize if you are thinking about purchasing a CRM that provides all and every function that has been developed over the years to perform on a CRM system. 

Always remember, an overqualified CRM software platform, much like Salesforce is sure to churn out over-complicated analysis, bells and whistles, and results. 

Moreover purchasing a CRM with excess idle functionalities and modules also results in investing more money in getting your staffs trained and used for proper adoption of the CRM tool.  

Therefore, while selecting your Salesforce Alternative CRM focus only on those functionalities that you presently need, since speaking candidly, the lesser the functionalities the better is the CRM for startups and small businesses. 

However, it does not imply that you need to compromise on the eminence of the software since Salesforce Alternative CRM software platforms like ConvergeHub offers its users an uncomplicated easy to use CRM solution that has all the functionalities that are needed for the growth and scalability of small businesses. 

Consider reading reviews

Deciding on a Salesforce Alternative CRM can be really difficult at times since there are several Salesforce Alternative CRM software solutions those that call them the best in the CRM marketplace. 

Therefore, use Free Trial Sign Up after checking on the reviews of different CRM solutions and then compare them with each other for deciding on the best CRM for your company.  

You can easily find the reputation and score of any CRM system by checking on the reviews of the SaaS software in social media networking, magazines, and technology blogging websites. 

Avail professional support

Although you might know what is a CRM software, even then you need to consider availing professional support as you may end up being confused at times while selecting your Salesforce Alternative CRM. 

Never purchase a CRM based on your instincts

CRM consultants not only aid you in choosing the right easy to use CRM for your business that is easy to adopt and scalable like ConvergeHub, but they most often provide support while installation, training, and adoption of the new software and help your employees to understand the hidden shortcuts and key functionalities of the CRM platform. 

Conclusion

Never rush into buying CRM software just because your business needs it. 

Always remember if your business is working until now, a few more days will never hurt your businesses’ workflow as much as buying a wrong Salesforce alternative CRM would do for your business.  

Therefore, invest your time, research and find the best small business CRM software for your organization and buy the one that pays off once it is implemented.

4 Human Touchpoints of Sales with Customer Relationship Management

By now we all must know what is CRM software and what it stands for.

We all are aware that easy to use CRM software platform helps sales organizations to keep track of their customers and thereafter manage the leads as it moves through the sales pipeline, which ultimately makes sales more effective and easy for the sales reps in your company.

Now, while best small business CRM software and many other Salesforce Alternative CRM solution technologies along with Salesforce CRM help in continuing to make this sales process easier, there is practically as-of-now no way to make the human-touch completely automated that is needed to provide an effective sales.

Hence, in every single step of your sales process, it is necessary that you should establish a direct contact to educate your purchasers, inform them of your offerings and most importantly establish trust with the buyers of your products and services.

Therefore, in this article let us dig out what are the precise things that you should be performing to ensure that your sales reps are hitting each of these crucial touch-points, help your buyers to guide them towards a decision, and finally deepen your relationship with potential buyers of your offering in your CRM database on the way.

1. The Potential Customer Makes Contact

The very primary touch-point in this list is the very first opportunity that you find to create a connection with your prospective customer during their initial contact with your brand.

At this juncture, mostly the purchaser visits your business website and shows interest in your offerings. For example, they may fill up a form for downloading a free EBook or may even contact your sales and marketing reps directly with any questions that they have in their minds. 

Hence this is the most opportune moment that your sales reps can find to speak with the prospects about their needs and create a good impression on their minds since it is your job now is to figure out what your prospects are exactly looking for and how your offerings can help them to solve their pain-points effortlessly.

Now, if you have decided to follow up directly, try to identify the answers for these following questions listed below:

• Why did the prospects come to your website?
• How did the prospects found your website?
• What the reasons that made them reach out by filling up your web-to-lead form?
• What exactly are their pain-points?

It is only by understands the answers to these questions, you can decide if your offerings and solutions are a right fit to the buyers and thereafter suggest a way you can help.

Moreover, at this point, you can also direct the prospects of your brand to other helpful resources of your company such as case studies, blog posts, videos and FAQs,

You may also request the prospect at this stage if they want to sign-up for your email list if they did not already do it when they availed your free offer.

Finally, it is most significant that you have to remain available when the prospect has any question and wants to talk to someone in your sales teams. Therefore, your sales reps need to remains available on all possible channels like phone, email and live chat and for this, you must include all your contact information in your email signature so that the prospects can find out your contact info easily.

2. The Buyer Is Evaluating Your Solution

The place for second touch point with your buyer is once the purchaser of your offerings understands how your product or service can address their pain-points, which makes your prospects advance to the mid-to-late stages in the sales funnel of your easy to use CRM software, where they are likely to start evaluating your offerings against similar options in the marketplace.

Therefore, in the stage what can you do to persuade your prospects into choosing your brand? What more information do they require in order to arrive at a decision?

Although all selling situations may differ from one another, nevertheless the key decision making factors remains the same which ultimately boil down to:

• Does your offering(s) meet your purchaser’s needs?
• Does your offering make financial sense to the buyers?
• Will buying from your brand make them more successful than purchasing from others?

To answer questions “Does your offering(s) meet your purchaser’s needs?” you can:

• Set up a product demo or a call with your buyers.
• Invite the prospect to a webinar.
• Invite them to sign up for a free trial or use a test account, since they can never know how good your solutions is unless they use it.

To provide an answer to this question “Does your offering make financial sense to the buyers?” your sales reps can put together a personalized plan that can fit the prospective buyer’s pockets, which will aid them in finding the exact cost of your proposed solution and others mentioned in the plan.

Finally, to answer the last question “Will buying from your brand make them more successful than purchasing from others?” your sales reps can easily place confidence in the prospect’s decisions to buy by:

• Sending case studies.
• Providing positive testimonials by other existing customers.
• Refer them to customers who will speak positivity on behalf of your support services and your offering(s).

Once this is done, you may need to provide your prospective customers with a little ‘prod and nudge’ in order to make them decide fast on choosing your offering by continuing to create follow-ups via email or phone.

You can also create and send limited time-bound offers at this stage as a last-ditch effort to secure your sale.

3. After the prospect has bought your solution

Congratulations! You have won the sale and now the prospective buyer has turned to a customer of your brand.

However, this does not mean that your sales process has come to an end, and you should focus on qualifying your very next prospective lead.  This is because; you must always remember that retaining your existing and more importantly the new customers should be your next step in nurturing the buyer relationship, since acquiring new customers cost 25 times more than retaining the existing ones.

Hence it is vitally important to provide maximum effort to keep your customers happy and build a long-lasting business relationship with them which you can do by:

• Thanking the buyer.
• Provide fast delivery.
• Help the buyer set up your solution.
• Send use cases.
• Reach out regularly to see if they require help.
• Make sure your sales and support reps are available easily.

Moreover, by sending surveys using MA (Marketing Automation) integrated into most best small business CRM software platform, you can also find answers to questions such as:

•    How satisfied your customers are using your offerings?
•    How satisfied your customers are with your support activities?
•    How difficult or easy they are finding your products/services to use?
•    What unforeseen issues are they experiencing with your brand?

4. Continuing the Relationship

The ultimate customer relationship touch-point in the sale cycle and the customer’s journey with your brand is continuing your relationship to move forward over time.
Remember, one of the greatest reasons for customer churn or for customers leaving your brand is because they believe that your organization does not care about them anymore.

Therefore, what can you do to keep your existing customers happy and engaged for the days to come?

Here are some additional ideas listed below that you can apply (apart from the ideas that are mentioned above):

• Create a loyalty program.
• Set up a referral program.
• Send your existing customers freebies.
• Perform up-sell or cross-sell to your existing customers on your other products/services.
  (Existing customers mostly spends an average of more than 67% than new customers, which provides excellent up-selling opportunities.)

Conclusion

Therefore, although easy to use CRM software makes the lives of sales and support reps easier, it is still equally important to consistently uphold the human-touch that customers need that can help in increasing the effectiveness of your sales process and also aid in building long-lasting and strong personal relationships. 

Are You Meeting These Key Customer Support Expectations For Your Brand?

In today’s world consumers are increasingly becoming demanding. Now, consumers not only require high-quality products, but they also anticipate star-rated services. 

Nevertheless, current researches have revealed that under-investment in customer care infrastructure is harming customer service from a global perspective.

Recently NewVoiceMedia partnered with OpinionMatters a market research firm, to analyze the survey response from more than 1000 support professionals working in different industry verticals and its results have found five significant gaps between the expectations of the customers and the service they receive that can eventually hurt your business.

Customer Expectation #1

An Unfailing Experience across Channels

For most consumers, elaborating the same problem(s) to multiple support agents is one of the most talked-about frustrating aspects of customer support.

Regrettably, 40 percent of those that were surveyed admitted that their customers in most cases need to repeat themselves to more than one support agents for resolving their issues.

In addition, unfortunately, over a fifth of the surveyed support agents also admitted that they cannot match their consumers to their previous agents after the customers have switched channels for resolving their still persisting issue(s).

Now, failing to provide the customer with the necessary information they need promptly is one of the quickest ways to make your customers think of aborting your brand.

Therefore, using an easy to use CRM that can provide intelligent call-routing and a centralized platform that is capable of tracking customer issues across every channel is a time-tested way to make certain that your brand is meeting the expectations of the customers those that switch channels frequently.

Customer Expectation #2

On-Hold Time Should Be Kept To a Minimum

Research reveals that when it comes to holding times most customers are only willing to wait for 10 minutes on-hold in an average.

Moreover, every minute over this above-stated benchmarked timeline significantly steps-up the chances of your customers hanging up and taking their problems elsewhere.

Nevertheless, in spite of this above-stated fact only 36 percent of the support agents those that were surveyed told that their contact center offers self-service options by using an IVR.

Support executives often field a very high volume of calls for relatively few scenarios. Therefore, by authorizing customers to help themselves by using a self-service IVR that can lessen the effort and time needed to answer their simple issues, which can be integrated with an easy to use CRM, you can reduce hold times and call volumes effectively.

This is because using IVR will not only make your support facility efficient but it will also provide support agents to manage more channels or focus on resolving more complex issues easily.

Customer Expectation #3

The Ability to Interact With a Real Person

Customers have an expectation to be able to contact businesses through an ever-increasing number of channels and also self-service options that provide them with a solution to attend to their problems on their own terms.

Nevertheless, what customers demand even more is to find that their issues are solved quickly, which is the exact reason as to why when things get complicated, most consumers across several brands, still consider that speaking to a real person is the fastest and most effective way to solve their problems.

Nearly 30 percent of the surveyed respondents expressed that their support facility cannot route calls to the right agent without an IVR, and sometimes even not at all.

On the other hand, many businesses that have adopted IVR, use complicated menus in those systems that are too difficult to navigate.

Easy to use CRM, and cloud technology can break these barriers by offering dynamic menus that can aid the customers to speak to the most appropriate person faster, which in turn will help increase the support staffs ability to deliver the most appropriate service required by the customers.

Customer Expectation #4

A More Personalized Experience

According to the survey, it was found that 70 percent of support professionals manually update their records in the CRM database after each call. It was also noted that on an average, respondents waste approximately 142 minutes every week for logging their call data, whilst 28 percent said that they spend more than 3 hours a week updating their records.

If this is sounding like this is exactly what is happening in your business, upgrade your support related technology by adopting easy to use CRM software for your company that will aid support agents to perform their work more efficiently.

Recording of calls and automatic call logging found in most easy to use CRM like ConvergeHub and others not only reduces administration time but it also increases productivity.
Additionally, the customer information that is stored in the CRM database also helps to arm the support reps with data that is needed to provide personalized service that customers demand from brands in modern times.

Customer Expectation #5

Understanding the Customer's Pain Points and Needs

Right from sales to customer service, your customer’s pain points and needs impact business success at every stage of the customer journey.

Therefore, it is best to learn from innovative companies those that have invested in finding ways for listening to their customers and adapted their techniques and strategies base on what they have.

According to the survey although a “Customer Obsessed” organization is the hottest topic of the day, in reality, only 50 percent of the support staffs “Always” ask for feedback, with only 42 percent asking for comments “Only sometimes” and 8 percent those who “Never” performs this important exercise at all.

Conclusion

In modern times, technology has created better informed and more connected customers. Therefore, in this competitive market, it is most essential that to ensure happiness for your customers and make them come back and continue using your brand, automated post support call surveys using an easyto use CRM software is most needed nowadays, which can help evaluate whether your business is living up to your customer expectations for rapid business growth.

The New Driver Of Buying Decisions- Customer Experience

Businesses’ approach to tempting new customers for buying their products has evolved a lot over the last few years. In the past, it was easy to sell anything that was affordable and of high-quality. Well, in modern times, that has changed and we all know it will also continue to change in the days to come. 

Today, customer experience has become an element that is more important than product or price, when it comes to the consumer’s buying decisions for satisfying their needs. 

In Walker Info report it has been noted that within the next one year (by 2020) customer experience will replace product and price as a key driver behind consumers’ decisions on whether or not to purchase a product or service. 

Therefore with so much competition in the marketplace, it is much more easy for customers to leave you for a competitor that prioritizes on customer experience for the buyers of their offerings. 

Below we will dive and dig into the importance of providing a world-class customer experience and how it can benefit you for your business growth. 

Why is customer experience so important?

As in 2019, millennial(s) are becoming the biggest consumer demography in the US; all businesses will see a drastic change in their customer-vendor relationship. For now, if consumers are unhappy, they can easily ruin your brand’s reputation by spreading venomous comments across a plethora of social media channels on the internet. 

Therefore, with customers having so much of choices when making a purchase, creating a reputation as a customer-centric brand is most crucial, as if you do not, consumers will buy from your competitors that do. 

Consider these statistics, to drive home the importance of providing your customers with world-class customer experience:

• With stellar customer-experience, an increase in customer retention rates by a mere 5 percent can increase profits by 25-95 percent.

• It costs five times more to get hold of a new customer than it takes to keep holding on to an existing one, and it is only a great customer experience that can generate loyal customers and reduce customer churn. 

• Because of bad customer experience, 95 percent of customers say they have left or have taken action towards a brand.

• 86 percent of customers will be ready to pay 25 percent more for an offering from a brand that delivers excellent customer service to its consumers. 

Hence, you see if you want to remain competitive in your industry and make the wish for your business growth come true, delivering stellar customer experience is now the baseline standard for all successful businesses. 

Here are a few best practices and tricks for delivering excellent customer experience for business growth.

1. Stay in constant touch

Reach out to each of your customers individually to check how things are going on a routine basis, which you can easily do using your best small business CRM software and ask them what you could do to improve upon your services. 

Make use of campaigning functionality in your easy to use CRM software to create a survey and ask your customers if they need any help from you that they presently do not have. 

This outreach can be done with the help of phone calls to make the interaction more personal. 

Performing this type of regular outreach makes the customers feel them as your valuable partners, that you truly consider their opinions, and you are ready to do anything you can to improve their experience with your brand. 

Always remember that once you have planned changes based on their feedback, communicate to your customers that you are making the changes they asked for, since this will win big points for your organization’s reputation and also ensure that your customers are satisfied with the experience that you provide to them for their loyalty towards your brand. 

2. Deliver stellar customer support

Customers form their opinions of your ability to deliver stellar customer experience based on several variables. 

This includes how accessible you are to them, the contents your marketing teams provide, interactions with your sales and support reps that shows empathy, and the list goes on. 

However, the most important among all these factors is the quality of customer support, which is the one that provides the greatest impact on the customer’s perception of your brand.

Hence here are some of the most helpful tips for maintaining a powerful customer support presence of your brand in the marketplace.

Provide multi-channel support

If customers are made to wait, when they need assistance it is natural that they grow increasingly impatient and frustrated. 

Therefore use Chatbots for providing your customers 24 hours support and Live-agents for providing support during the working hours to field more complex questions. 

Apart from this, you can also use the telephone and email for those customers who prefer these modes of communication.

Finally, if you are using your best small business CRM software for increasing customer experience with your brand, you should also integrate social listening and social media monitoring tools to receive alerts when someone mentions about your brand on social media websites. 

It has been observed that people are increasingly asking support questions on social media. Therefore, it is important that you must respond to these questions quickly with the help of these tools, which results in delivering stellar customer experience to your consumers in the marketplace. 

3. Increase the rate of FCR

FCR or Fast Contact Resolution rate refers to the incoming help desk support tickets that your support reps can resolve on their first try. 

The easiest way to boost your FCR rate is by hiring or training top talents in your organization to manage your support efforts or create dedicated help desk groups (support groups that are specialized in a specific product, services or any other areas of your business) to ensure that your customers receive superior customer experience every time.

4. Make employee satisfaction a priority

Employees who are happy working in your organization cares more about your customers, and go that extra mile to support them to resolve their pain-points, which eventually help deliver excellent customer support. 

Therefore, create employ survey programs to measure the satisfaction of your employees in their job, and identify areas where you can improve and increase their satisfaction in their workplace. 

Since when employees are stressed, tired, or overloaded they are more likely to be curt or rude with your customers which can easily damage the reputation of your brand. 

Conclusion

As customer experience is becoming increasing important and will be the most crucial determining factor in the consumer’s purchasing decision making process, following these tips and positioning your company as a customer-centric business along with the use of  best small business CRM software to aid the process will help your company to deliver world-class customer experience that will increase your revenue and solidify your future business growth. 

Why ConvergeHub is the cheapest Salesforce Alternative for your Sales Force

The main concern for any business leaders looking for adopting a CRM for their organization, particularly for the business growth of a startup or a small business, is whether or not their employees are going to use the CRM software platform, as intended.

In a recent study done by Forrester in 2017, it was found that 43% of the respondents in the survey did not understand the challenges that come with gaining acceptance of a new CRM software solution in their company.

Kate Leggett and John Bruno wrote in a Forrester report:

“CRM initiatives can spiral out of control into multimillion-dollar investments that negatively affect your customers and the employees who serve them. The cost of poor adoption is twofold:  Underutilized investment and unmet business objectives.”

This is what happens especially with the adoption of complex CRM software platforms like Salesforce that offers numerous functionalities and whistles that are mostly never used by small businesses.

Therefore, if you are looking for the best small business CRM solution and a Salesforce Alternative CRM platform for your SMB, ConvergeHub prioritizes usability and user adoption for their small business CRM platform.

Manash Chaudhuri, founder, and CSO of ConvergeHub in a recent talk on Salesforce Alternative CRM software platforms said:

"Gone are the days of one-size-fit-all CRM applications. We hear this loud and clear every day from our prospects, fans, and customers, and this new functionality in easy to use CRM software platforms like ConvergeHub CRM has provided the customers of online lead management software the ultimate flexibility they required to implement their CRM for small and medium businesses the way they want to.
Since allowing small businesses to customize and tailor their Salesforce Alternative CRM in a way they choose, not only lessens the alleged risks of CRM implementation but also encourages the inclinations of the CRM users to use their easy to use CRM regularly, with this new functionality in their small business CRM platforms."

In the end of the day, small businesses and startups looking for Salesforce Alternative CRM software just want an affordable and an easy CRM solution to use.

In other words, they want a CRM for small business, a software solution that is capable of tracking their sales, that saves them time, and make their business growth happen more productively.

Therefore the moment you will Sign up for ConvergeHub , the award-winning CRM for small business , you will surely notice the difference.

ConvergeHub is a scalable enterprise-ready CRM for small businesses that is packed with advanced features which are also found in Salesforce that will help your small business grow rapidly.

It is an easy to use CRM software , that incorporates customizable and configurable features, which helps companies to adapt the CRM to their way of doing business.

Therefore, if you are looking for Salesforce Alternative CRM software that has robust enterprise-grade features and is priced for startups and small business, ConvergeHub is for you.

ConvergeHub is a feature-packed powerful CRM, which is found at an affordable and transparent pricing of $9/user per month (Billed Annually) or $11/user per month (Billed Quarterly) and is committed to provide the highest price-performance value for startups and small and medium businesses that believe in rapid business growth. 

Here are some of the key benefits of using ConvergeHub (Starter Edition) for managing your SMB’s Leads, Contacts, Accounts, and Deals:

• 500 Leads
• 500 Accounts
• 500 Contacts
• 500 Deals
• 500 Cases
• 500 Events
• 500 Tasks
• 500 Notes
• 250 MB Storage
• 500 emails per user/month
• App Store· 

Moreover, it practically requires zero training for using this easy to use Salesforce Alternative CRM software, since it will take just a couple of hours to see the value in using a focused and simple lead management software, which helps in adding clarity to your customer relationship management and sales tracking efforts.

ConvergeHub believes in focusing on building a great product that people like and recommends vs. hiring thousands of employees like Salesforce that will try to hard sell their CR, since our motto is to help our small business customers in their business growth strategies and thrive, and we certainly do that by providing a fantastic Salesforce Alternative.

So go ahead, give ConvergeHub a shot. We are sure you will never regret it as you will be really surprised to find how great this Salesforce Alternative is today, in the 2019 Cloud-based CRM software marketplace.